Frequently Asked Questions
Everything you need to know about bringing warmth and style to your home.
What materials are used in Ash & Ember® products?
We prioritize premium, sustainable materials. Our collection features hand-poured soy wax, kiln-fired ceramics, and ethically sourced hardwoods to ensure durability and a timeless aesthetic.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental U.S. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy for home decor items?
We offer a 30-day return window for all unused and unwashed items in their original packaging. Please note that custom-made or personalized items are final sale.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to serve our global community in the near future.
How should I care for my Ash & Ember® textiles?
To maintain the integrity of our linens and throws, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat or laying flat to dry.
Are your candles and fragrances pet-safe?
Yes, our candles are made with lead-free cotton wicks and phthalate-free fragrance oils, making them a safer choice for homes with pets and children.